Preparing for Your Service
Please move vehicles and reasonably clear the work area of furniture,
decorations, grills, toys, planters, and other movable items.
Close doors and windows, secure pets, and keep children and occupants
away from active work areas.
Access & Water
Please make sure Blue Forge can safely access all approved service
areas, including gates and exterior water connections. Unless otherwise
arranged, the property's available water supply will be used for service.
Property Conditions
Please tell us about known leaks, damaged seals, loose materials,
electrical concerns, irrigation systems, sensitive landscaping,
delicate coatings, drainage problems, wells, or other conditions
that could affect the work.
Cleaning Results
Standard cleaning is intended to remove normal dirt, organic buildup,
grime, and surface soil. Specialty stains such as rust, oil, mineral
deposits, and deeply embedded discoloration are not included unless
specifically listed in your estimate and may require separate treatment.
Oxidation, deterioration, previous damage, permanent discoloration,
and other surface defects may require restoration or repair and may
not be correctable through cleaning alone.
Weather & Rescheduling
Weather does not automatically cancel your appointment, but unsafe
or unsuitable conditions may require us to delay or reschedule
service. Blue Forge will contact you if your appointment needs
to change.
Changes to Scope or Price
If site conditions or requested work would change the approved scope
or price, we will discuss it with you first.
No additional chargeable work will be performed without your
written or electronic approval.
Failed Access / Trip Fee
A $75 failed-access or trip fee may apply if we
arrive for a confirmed appointment but cannot reasonably begin
because of a customer-controlled or site-controlled issue.
Blue Forge may waive the fee depending on the circumstances.
Payment
Payment is due upon receipt unless otherwise stated in your approved
estimate or invoice or agreed to in writing. Payment is handled
through QuickBooks.
After-Service Concerns
If you have a concern about completed work, please contact Blue Forge
as soon as reasonably possible, preferably within 48 hours, so we
can inspect and address it.
Photos & Job Documentation
Blue Forge may take before, during, and after photos or video for
job documentation. Identifiable customer-property photos are not
used for marketing without separate permission.
Gutter Clean-Out
Standard gutter clean-out includes removal of accessible debris,
reasonable rinsing, and verification of flow through accessible
downspouts. Exterior gutter-face cleaning or brightening, repairs,
roof cleaning, unsafe access, and specialty drainage work are not
included unless specifically stated in your approved estimate.
Questions Before Service?
If anything about your property, preparation, access, or approved
work is unclear, contact us before your appointment so we can address
it before arriving.